Taobao English

Taobao English

Taobao does not have an English version, but shoppers from overseas or foreigners within China may use English translation tools when shopping on Taobao.

Taobao English: How to Translate Taobao to English

The easiest way to translate the whole webpage is by using the Google Chrome browser, which has built-in translation services. When you’re using a desktop computer, Google prompts you to translate pages to English. You can also simply position your cursor anywhere within the webpage and right click, then select “Translate to English.”

On mobile, the Chrome app also detects language in Chinese and asks user to translate the page to English. Simply select “TRANSLATE” at the bottom of the display.

Communicating with Sellers Using AliWangWang Instant Messaging

If you want to bargain, ask a seller a question, or confirm anything prior to purchasing a product, you can initiate chat by clicking the blue water-drop icon, which can be found anywhere on the website. If the icon is blue and bouncing, that means seller is online.

Questions you may want to ask the seller:

有现货吗?Do you have the goods?

我收到的产品会不会和照片一模一样? Will the one you send be the same as the photo?

颜色跟照片一样?  Will the color be the same?

还有什么要先确认吗? Is there anything else we need to confirm first?

For electronics and some other products:

有没有保修服务? Do you have a warranty policy?

You may also want to ask if the product is genuine, and how long it will take for your order to arrive.

If it is your first time to use the chat function, you will be asked to download and install AliWangWang, Taobao’s proprietary instant chat program. After a successful installation, you need to restart your browser. AliWangWang is also in Chinese, thus you may need to use Google Translate to help you get through the setting up process. Then, log-in using your Taobao username and password.

AliWangWang Instant Messaging - Taobao English Guide

AliWangWang is developed by the Alibaba Company, which operates Taobao, thus sellers are strongly encouraged to have an AliWangWang account.

The majority of the sellers on Taobao know very minimal english, making it very difficult to communicate. Thus, to save you the hassle, you may take advantage of our Taobao Agent Service to do everything for you, from purchasing and communicating with sellers to consolidating orders, packing, and shipping to your address.

Contact BaoHero now, your highly reliable Taobao agent.

Comments 8

  1. Customer Service Team ll

    Dear Customer ,

    Our service fee is 5% of the product price, minimum order amount 100 USD covering purchase of your orders, checking, and re-packing in a new carton that has never been used before.

    Best Regards,

  2. Customer Support

    Dear Customer,

    Yes. You can get links from, and

    Best Regards,
    Customer Service Team

  3. Francis

    Please, I need you to help me procure goods from 1688 and deliver to Guangzhou, what is your quote

  4. Customer Support

    Dear Customer,

    We cannot give the exact amount of shipping cost before purchasing. Once your orders arrive in our warehouse, we assemble them in one carton. Then we weigh the parcel.

    We remove unnecessary items like shoe-box & more and repack your order in the new parcel

    But you can estimate by going here:

    – This link will help you in making your order :

    Best Regards,
    Customer Service Team

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