How to Check your Order Status?

We offer here a simple guide on how to check your order status at Baohero.

1. Go to My Orders.

Taobao Age Order Guide | Taobao English


Here is the list of order status and their respective meaning:

  • Order Received

Your order has been successfully received. We will update you within 24 hours.

  • Awaiting Clarification

1. You did not provide the product link.
2. The product link is not valid or is broken.
3. Quantity is not given.
4. The size & color are not specified, which are deemed necessary when there are different sizes & color variations for the product.

  • Unfulfillable

Item is not eligible for international shipping.

  • Order Amount

We updated you of the total order amount: Product Price + Our Service Fee.

  • Purchase in Process

Our purchaser is now working on buying your order.

  • Purchased

Your order has been bought, now awaiting arrival in our warehouse.

  • Packed

We have finished packing your order.

  • Consolidated

We have combined your orders in one package.

  • Invoice

We posted the invoice (Item Cost + Agent Fee + Local Shipping + International Shipping – First Payment).

  • Payment Complete

We received full payment.

  • Shipped

We have shipped your package.

  • Arrived

Your order has arrived.

  • Cancelled

Your order has been cancelled.

  • Refunded

We have sent the refund to your account.

  • Abandoned

You have abandoned your order. Your order is “deemed” abandoned after lapse of applicable period for storage in our warehouse; provided further, that our team has exerted reasonable efforts to inform you regarding your order status, and that you have failed to respond or gave timely response.

2. To check updates from Baohero Customer Service & Purchasing Team, simply scroll down to Comments.

Taobao Age Order Guide | Taobao English